Deploying Happy Customers
Like most internal tools born out of necessity, Sensei was designed to manage the process of bringing density’s hardware online. When it came to delivering on speed, reliability and operational efficiency, the tool fell short. This caused an operational bottle necks for new. customers waiting to deploy their hardware.
We rebuilt Sensei to be a lean mean configuration machine. Offering Queue-like workflow that allowed users to triage the parts of the implementation process that presented bottlenecks. All while surfacing valuable user insights that allowed their customer success team to operate proactively and feel empowered.